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Technology

We Stay on the Cutting Edge

Convergent makesongoing investments in technology to continually improve our service offering, assure data security, and keep ahead of ever-changing compliance regulations.

Telephony

Convergent utilizes an Avaya Telephony platform that is robust, expandable, redundant and reliable. One-hundred percent of all calls is digitally recorded and stored for recall.

Other Channels

Convergent offers robust email and chat communication functionality to ensure your team will be able to communicate effectively with your customers.

Proprietary Technology

Convergent’ telephony platform and proprietary IVR technology are software and SIP-based, making them ideal for integration with client platforms. The IVR system is capable of capturing data attributes that can be passed back to our client’s system via SIP messaging. We can also support a TDM solution via sessions gateways and provide integration via CTI, where data recalls and writes to our customers API’s or directly to their servers.

Outbound IVR

Convergent Kaliope system uses dialing and interactive voice response technology to increase right party contacts. We use either professionally recorded or text –to-speech technology to deliver personalized messages based on the communication type for right party contact.