While problematic situations are often dreaded, Convergent knows that early intervention on delinquent accounts is often an opportunity to resolve issues, cure the financial situation, and create a satisfied customer.
Whether inbound or proactive outbound, credit related transactions can be complex. The desired outcome is retaining a satisfied customer while resolving the delinquency. Recovery initiatives are customized for each client. Specialists are trained in receivables skills to optimize negotiations and customer care to ensure a positive customer experience.
Convergent has the skill, technology and scale to support large finance and accounting, accounts payable, account receivable, billing, customer invoicing, reporting, order receipts, invoicing, collections, credit verification, data gathering, data cleansing, data classification, spend analysis, sourcing support, analytics, purchase requests, purchase management, catalog management, benefit administration, payroll processing and workforce management tasks.
If you have a specific back office process that you no longer wish to maintain or if you are looking for a full service back office solution, you can Contact us.