Convergent’s experienced leadership team has a track record of significant accomplishments.
Mike Meyer joined Convergent in 2010. He has more than 25 years of experience in executive management and business development in the Business Process Outsourcing (BPO) industry. Mike began his career at IBM and Ernst & Young, and then joined Outsourcing Solutions, Inc. (OSI), where he spent nearly 10 years in a variety of senior leadership positions in technology, operations and sales. Over his career, Mike has gained a wealth of knowledge regarding technical, performance, compliance and financial requirements of America’s largest companies, enabling him to ensure Convergent’s clients receive the support they need.
Casey Kostecka has more than 25 years of experience building and improving business operations in a variety of corporate settings, ranging from government contracting to international travel operations. Casey’s career includes assignments at Cendant Corporation, Aspen Systems, National Leisure Group, K7 Marketing and Applied Computer Services (ACS), before joining Convergent in 2010. His strengths include analyzing and growing operations, customer segmentation, business acquisition, contract negotiation, customer experience management and process engineering.
With a distinguished 20+ year career in the BPO industry, Tim Collins joined Convergent in 2013 as its General Counsel and Chief Ethics & Compliance Officer tasked with leading the Audit, Compliance, Legal, and Training Departments. His previous positions include serving as Director of Compliance for Hyundai Capital America, as VP of Risk Management and General Counsel for ARS National Services, and as Legal Counsel with Midland Credit Management Corporation. Tim is a past Chair of the ACA International MAP Committee, a past president of the Association of Corporate Counsel-San Diego Chapter, and he teaches a seminar on In-House Corporate Practice at the University of San Diego Law School.
Sameer Maini oversees Convergent’s IT and data security teams, and he leads the implementation of technology enhancements. He has more than 15 years of senior-level engineering, application development and technology leadership experience. Leveraging an extensive background in contact call center support both in the U.S. and internationally, Sameer has driven business performance within the BPO industry for more than 10 years.
Todd joined Convergent in 2011. He currently holds the position of SVP-First Party Operations and has responsibility for more than 2000 employees in five call centers both domestic and near shore. Todd has 20+ years of experience managing both 1st Party and 3rd Party programs. He has spent over 12 years managing programs specific to the telecom industry and has consistently been at the forefront in developing innovative solutions to maximize the customer experience in this ultra-competitive market. Previously Todd held several management positions with GC Services and Vision Financial Corp. He is a 1994 graduate of Central Methodist University with a Bachelor of Science degree in Business Administration.